Service Implementation Intern

Location: Atlanta, GA, United States
Date Posted: 11-07-2018
Who are we?

CLX Communications is a leading communications platform provider serving customers worldwide. Our world class communications platform-as-a-service (CPaaS) processes over 30 billion API calls per year and combines programmable API’s, cloud computing with our unparalleled Tier 1 Super Network, to deliver one of the highest service levels in the industry.
 
Our highest revenue clients are the world’s largest Enterprises. These clients are complimented by a strong small/medium business base and developer community. We provide Messaging, Voice, Video, and Verification services via one platform removing the complexities of customer engagement for our clients.
 
Mission

The CLX mission is enriching engagement​s between enterprises and people.  In order to accomplish our goals, we have developed shared in-house state-of-the-art technology and products which allow us to quickly and efficiently build relationships with a variety of players in our business. 

Simply put, our mission is:  Enriching engagement​

Why “engagement”?  Engagement is the ultimate value of using the very intimate and personal mobile channel. And mobile is the ultimate engagement tool​.

Why “enriching”? ​ We have a rich toolbox with a variety of powerful proven solutions which enrich the value of business-to-people interaction​.

The Role
 
As an intern:
  • Responsible for the performance and coordination of all Operator Administration and Regulatory Compliance duties relating to the ordering, deployment and on-going usage of messaging services for US and Canadian clients.
  • Communication with internal and external stakeholders to detail requirements, changes and service modification.
  • Manage client/campaign certifications with wireless carriers to assure compliance and functionality with the CLX messaging platform utilizing proprietary systems and 3rd party tools.
 
Key Requirements:
  • Bachelor’s degree and/or equivalent IT work experience and training preferred.
  • Strong verbal and written communication skills coupled with detail-orientation and proven ability to work well in a self-directed manner.
  • Preference for 1 – 3 years of experience using PC-based applications in the telephony or IT services industry.
  • Exposure to SMS (messaging) business applications and terminology is a plus.
  • Basic knowledge or exposure to wireless carrier processing processes is preferred.
  • Experiencing using web-based CRM or Service Desk applications; Salesforce.com or Atlassian Service Desk/JIRA experience is a strong plus.
  • Willingness and flexibility to support business needs outside normal work hours
 
CLX Communications is an equal opportunity employer: M/F/D/V
https://www.clxcommunications.com/
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