Inside Sales Manager - Inbound Americas

Location: Atlanta, GA, United States
Date Posted: 11-02-2018
CLX Communications is a leading communications platform provider serving customers worldwide. Our world class communications platform-as-a-service (CPaaS) processes over 30 billion API calls per year and combines programmable API’s, cloud computing with our unparalleled Tier 1 Super Network, to deliver one of the highest service levels in the industry.
Our highest revenue clients are the world’s largest Enterprises. These clients are complimented by a strong small/medium business base and developer community. We provide Messaging, Voice, Video, and Verification services via one platform removing the complexities of customer engagement for our clients.

The CLX mission is enriching engagement​s between enterprises and people.  In order to accomplish our goals, we have developed shared in-house state-of-the-art technology and products which allow us to quickly and efficiently build relationships with a variety of players in our business. 

Simply put, our mission is:  Enriching engagement​

Why “engagement”?  Engagement is the ultimate value of using the very intimate and personal mobile channel. And mobile is the ultimate engagement tool​.

Why “enriching”? ​  We have a rich toolbox with a variety of powerful proven solutions which enrich the value of business-to-people interaction​.

The Role
The role of Inside Sales Manager - Inbound will be to manage all regional inbound contact and website signups with the objective of either closing or referring to the Field Sales team. Contact will be driven from paid advertising and will be received via website signups, email, phone and live website chat. The chosen candidate will be responsible for optimising these channels working with various departments to ensure we are receiving the right quality and quantity of leads.
  • Be the first point of contact within your region for all inbound communication
  • Meet KPI’s based on gross profit, new paying customers and referrals to Field Sales
  • Manage the quality and quantity of all inbound streams; signup, email, phone and live website chat.
  • Regional reporting on signups, new paying customers, conversion rates and referrals
  • Work closely with other departments to ensure the customer service excellence
Key Requirements
  • Bachelor’s degree or equivalent experience
  • 2+ year’s experience in an Inside Sales environment with focus on inbound sales and customer service
  • Previous experience in the mobile industry, telephone services, or a keen interest in mobile communications is an advantage
  • Strong team player who is able to thrive in a fast paced and dynamic environment 
  • Experience planning a busy workload with excellent time management and organizational skills 
  • Motivation and a commitment to exceed targets
  • Strong interpersonal skills and proven ability to develop and foster relationships
  • Excellent verbal and written communication skills
  • High energy, positive attitude and enjoy working in a fast-paced team environment
  • Proficient in MS Office (Excel, PowerPoint) and CRM tools (Salesforce)
CLX believes in attracting top talent so we offer top notch benefits:
  • Employee Benefits and 401K with access to a financial advisor
  • Monthly lunches and breakfasts for employees in the office
  • Fun events brought by the CLX Social Committee
  • Volunteer opportunities to make a difference in our community.
  • Wellness program
CLX Communications is an equal opportunity employer: M/F/D/V
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