Account Manager, Cloud Services

Location: Atlanta, Ga, United States
Date Posted: 08-07-2018
CLX is the global leader in application-to-person (A2P) text messaging. We deliver messaging to mobile devices anywhere in the world. CLX helps businesses deliver innovative mobile marketing strategies and provides mobile engagement tools to help businesses stay in touch with clients and customers. Being on the leading edge of mobile technology means your career stays in line with fast paced technological advances.
The role of the Account Manager – Cloud Services (AMCS) is to manage the company’s customer base of small and medium businesses. The AMCS primary responsibility is to retain and grow the gross profits generated by these clients.
Primary Responsibilities:
  • Managing a portfolio of customers and taking responsibility for growing gross profit as well as the day to day management of these accounts 
  • Working on inbound requests always delivering a timely and professional response to avoid churn and maximize gross profit
  • Help driving business growth by developing a proactive action plan for the managed accounts in order to meet client retention and sales targets
  • Assisting with high severity requests or issue escalations as needed
  • Working with Marketing to ensure that the base is regularly educated with ways in which to use SMS in their business; and to ensure is kept engaged via a variety of marketing tactics
  • Working with Marketing to re-invigorate interest from churned customers
  • Participating in the development of processes to support and maximizing customers' conversion, on-boarding, adoption and retention rates
  • Driving product innovation through understanding of clients and industry trends/needs, and partnering with product development to ensure CLX continues to provide a powerful and differentiated value proposition
  • Forecasting key metrics like volumes, revenues, gross profits, churn and growth
Key Requirements:
  • Bachelor’s degree or equivalent experience
  • 1 – 6 years of account management or sales experience ideally in a technology B2B business
  • Previous experience in the mobile industry or telephone services is a plus or having a keen interest in mobile communications (A2P SMS, MMS, OTT, IoT)
  • Strong team player who is able to thrive in a fast paced and dynamic environment
  • Detail orientation coupled with strong planning and follow-through
  • Good time management and organizational skills
  • Ability to meet critical deadlines
  • Sense of urgency and exceptional customer-support orientation
  • Good analytical skills and experience with problem identification and resolution
  • Strong interpersonal skills and proven ability to develop and foster relationships - ability to work well with others
  • Self-motivated and self-managed
  • Excellent verbal and written communication skills
  • High energy, positive attitude and enjoy working in a fast paced team environment
  • Proficient in MS Office (Excel, PowerPoint) and CRM tools (Salesforce)
CLX believes in attracting top talent so we offer top notch benefits:
  • Employee Benefits and 401K with access to a financial advisor
  • Monthly lunches and breakfasts for employees in the office
  • Fun events brought by the CLX Fun Committee
  • Volunteer opportunities to make a difference in our community.
  • Wellness program
CLX Communications is an equal opportunity employer: M/F/D/V
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